Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
As our orders are 100% handmade, production will not start until you receive your order, and the general production cycle is 1-7 working days. After that, shipping takes 1-3 days. If you are located outside the UK, delivery time will be 3-6 days.
如果您下订单后需要更改送货地址，请立即写信给我们。
如果您的订单已经发货，则无法修改。
您可以在您的账户->订单页面追踪您的订单。
此外，一旦您的订单正式发货，我们将向您发送一封包含跟踪号码的更新电子邮件。
如果您位于英国，则价格含税。如果您来自其他国家，我们可能会向您收取一定金额的税费。具体情况会在结帐页面或发票上体现。
我们为世界上大多数国家提供免费送货服务。您可以从结账页面的列表中选择它。如果不可用，则意味着我们无法运送到您所在的国家/地区。
在大多数情况下，我们会将您的订单放在一个包裹中。但是，如果您购买很多物品，我们可能会将它们分成多个包装，以保护珠宝在运输过程中免受损坏。但请您放心，我们不会收取额外费用。
我们所有的交付产品均精美标准并附赠礼品包装。按照规定，它们没有价格标签或实际收据。因此它们可以作为礼物直接发送给另一个配料。收据通过电子邮件发送给买家。
我们为全球客户提供免费、快速的送货服务。
如果您的包裹显示已发送，但物流轨迹长期未更新，请及时联系我们，我们会帮您处理。
对于快递员的行为我深表歉意。如果您收到损坏的订单，请第一时间联系我们，我们将重新发送或退款给您。
您可以在订单开始发货之前随时取消订单（您将收到第二封电子邮件）。您可以在我的账户->订单中取消您的订单。您也可以联系我们取消订单。但订单一旦发货，将不再支持。
定制产品不支持取消。
Discover the exceptional services we offer
Account and Services
You can register for an account when you purchase jewelry or at any time here.
Creating an account can speed up the checkout process. You can also track orders, accumulate points and share your wish list through your account.
After you register an account and place an order, you will automatically become our VIP customer. We will arrange special events for our VIP customers from time to time!
After becoming our member, you can earn points through various channels. With points, you can upgrade your account level and get higher discounts and more benefits!
Please go to Loyalty Program to learn more.
We provide a variety of points earning channels:
1. Purchase products. We will return points at a rate of 1 pound = 10 points. For example, if you place an order of 50 pounds, you will get 500 points (equal to 5 pounds).
2. Register an account. After you register an account on our website and subscribe to our emails, you will immediately get 500 points.
3. First purchase. Your first order will get an additional 500 points.
4. Write a comment. You will get 500 points for your first order evaluation. You can get 200 points for each subsequent order evaluation.
5. Birthday gift. You can set your birthday on our website, and we will give you 1000 points on that day.
6. Recommend us. You will get 500 points after you recommend us to your friend and he/she places the first order. After that, you will get 100 points for each of his/her orders.
7. Daily login. Log in to our website once a day to get 10 points.
8. Participate in activities. From time to time, we will hold some activities through our social media or emails to earn more points.
Your VIP discount code can be used at checkout. Please insert your code into the box during the checkout process and press the “Apply” button.
Please contact us as soon as you discover the error and we will modify your order address.
However, if you discover the error after we have sent the order, we can only do our best.
We offer a 30-day quality guarantee on all orders! You can place your order without worries. You can learn about our return policy and process here.
We provide our customers with a free restocking service for a certain period of time. Depending on the membership level, we provide 15-270 days of free restocking service.
We offer a subscription service, after subscribing to this service, you will receive a mysterious gift on a certain day every month.