In order to ensure the quality of our jewelry, we will only start production after receiving your order. The production cycle generally takes 2-3 working days.

Our orders are backed by a 30-day refund or exchange policy. If you have any questions during this period, you can contact us directly. For more information, please visit: Returns Policy
In addition, if you lose one of your earrings within 15 days, we will send you a replacement for free. And you can extend this period by joining our loyalty program. For more information, please visit: Customer Help

You can contact us to change your order address before your order is shipped. However, once your order is shipped, it cannot be modified.

You can get your order information in the following 3 locations:
1. Find your order in my account – Orders and check the order status and track the order.
2. Track your order in the order tracking page: Order Tracking.
3. Find the order confirmation email we sent you in your mailbox, which contains the order tracking information.

If you have any questions, please feel free to contact us. You can submit the form or send an email directly to: info@gretabaroque.co.uk

We ship to all parts of the world except Afghanistan, Cambodia, Comoros, Guinea-Bissau, Mali, Myanmar, Senegal, Democratic Republic of Congo, Uganda, Yemen, Russia, Ukraine.
And we offer free shipping.

Normally, we will put all your orders in one package. However, sometimes we may need to separate them into multiple packages to comply with the courier’s regulations or to better protect your package. Please rest assured that we will provide accurate tracking information for each package.